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Pre-Order FAQ

How to Place a Pre-Order

A pre-order is an order you place prior to the official release date of a product. This option is often available for special editions. You place a pre-order by entering all your details as if you were ordering the item.

How do I know that I have successfully placed my order?

If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.

How are the jerseys made?

All jerseys for pre-order will follow the made-to-order business model, which means the jerseys will only be made AFTER we have gotten the pre-orders. Early-bird pre-orders will be shipped first, then regular pre-orders. This also means you won't be paying the jerseys at a full price.

Will you ship all of my pre-ordered items together?

Pre-ordered items will ship when we receive them at our warehouse. Sometimes it could take up to 3-5 weeks depending on the season. (holidays etc) 

When will I be charged?

You will receive a confirmation email after you are charged. Please note that PHYLE is not responsible for any possible overdraft fees on your bank account due to an early arrival of a pre-order.

How accurate is the shipping date on the product page?

We strive to keep the expected date of arrival as up-to-date as possible. But because we don't have control over the production of these products, pre-order dates are subject to change without prior notice.

Can I modify or cancel a preorder?

Yes, pre-ordered items can be modified or canceled before the item ships. Be sure to have your order number, which you received in a confirmation email, and reach out to us at customerservice@onephyle.com.

What is your return policy on pre-ordered items?

Just like all orders placed with PHYLE. Click here for more details.

How will my pre-order be shipped?

All pre-orders are shipped using our Standard shipping methods once the item has been received at our warehouse.

Domestic Shipping: Standard (2-6 business days after processing)